Position Purpose:

This role provides application production support predominantly L2 for territory and banking applications based in London along with occasional L1 duties for supporting UK Payment streams. It sits within a distributed team called LAS APS operating from London, Mumbai and Madrid.

The desired position will mainly serve UK users and collaborate closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams across London, Paris, Madrid, Brussels, Mumbai and Bangalore.

Key expectations
include flexibility to cover normal shift along with standard UK shifts, weekday on‑call duties, occasional weekend support for maintenance and DR exercises, holiday coverage (on rotational basis), excellent communication and teamwork; and strict adherence to governance and compliance standards.

Responsibilities

Direct Responsibilities

•
L2 Production Support
for territory and banking applications ensuring uninterrupted service continuity.

•
L1 production support
for core payment systems and UK payment streams (CHAPS, BACS, FPS etc.),



handling end‑user inquiries and incident communications etc.

• Incident, Problem and Change management
as per adherence to ITIL best‑practice processes and predefined procedures

•
Collaborate with infrastructure and specialist technical teams
to investigate complex issues, coordinate regarding maintenance and change‑related activities.

•
Monitor critical business processes, systems, and payment flows
using predefined health checks, monitoring tools etc.

•
Availability in multiple shifts
(Regular and UK),
on call support
for weekday,
occasional weekend
&
holiday support coverage
for Mumbai holidays (rotational basis).

•
Coordination with ADM team (L3) and Business Analysts
for incident troubleshooting (when applicable) and problem ticket prioritization.

Contributing Responsibilities

1. Active Involvement in projects
- Contribution in projects specific to our area or group driven .

📌 Support Analyst (Mumbai)
🏢 BNP Paribas
📍 Mumbai