Company Description
RMV Workforce LLP is a forward-thinking business consulting firm in India, supporting clients across IT, Non-IT, and BPO domains. The organization focuses on helping professionals elevate their careers while driving innovation and solving complex business challenges. Team members work in a collaborative, inclusive culture that values diversity, teamwork, and continuous learning. RMV Workforce LLP offers opportunities to make a meaningful impact on clients and industries through high-quality consulting and support services.

Role Description
The Technical Customer Support role is a full-time, on-site position based in Jaipur. This role involves responding to customer inquiries, resolving technical issues, and providing explicit guidance on product features and usage. The Technical Customer Support professional will diagnose problems, perform root-cause analysis, and escalate complex cases to appropriate internal teams when needed. Daily responsibilities include maintaining accurate case logs, ensuring timely follow-up,



and striving for high customer satisfaction through professional communication. The role also includes collaborating with cross-functional teams to improve support processes and contribute feedback for product and service enhancements.

Qualifications
- Ability to deliver strong Customer Support and maintain high Customer Satisfaction levels.
- Experience providing Technical Support and performing effective Troubleshooting of issues.
- Solid Analytical Skills for diagnosing problems, interpreting data, and identifying solutions.
- Clear and professional verbal and written communication skills.
- Comfort working with ticketing tools, CRM systems, or helpdesk platforms.
- Ability to work on-site in Jaipur and manage a full-time schedule, including possible shifts.
- Bachelor’s degree or diploma in IT, Computer Science, Engineering, or a related field is preferred.
- Previous experience in technical or customer support within IT, BPO, or

📌 Technical Customer Support (Gurugram)
🏢 RMV Workforce
📍 Gurugram