This position is open with Bajaj Finance ltd. Culture Anchor: Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with organizations policies. Act with Integrity.
Duties and Responsibilities
- Prefer Candidates with retail Debt Management Services experience.
- To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.
- Meeting the Target on Cost of Debt Management Services.
- Ensuring meeting PI Targets within cost limit specified.
- Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits.
- Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Keeping the write off per cent within risk pricing.
- Handle customer issues escalations.
- Feedback on credit policy based on market conditions.
- Approve waivers on PI as per delegation matrix.
- Ensuring documented feedback and action taken on all cases in soft buckets.
- Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
- Manage and put support mechanism for legal / police issues.
- Ensuring audit queries are complied with.
Required Qualifications and Experience
- People Management skills.
- Demonstrated success & achievement orientation.
- Excellent communication skills.
- Negotiation Skills
- Strong bias for action & driving results in a high performance setting.
- Demonstrated ability to lead from the front.
- Excellent relationship