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The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns the end-to-end delivery of engineering support services across three global regions — Americas, EMEA, and APAC — serving approximately 17,000 software engineers worldwide. The Director is accountable for service quality, regional consistency, people leadership, and the ongoing transformation of the SD function.

Key Responsibilities
*Strategic Leadership*




- Define and execute the global Service Delivery strategy aligned with GES and GTI priorities.
- Set the vision, operating model (Follow-the-Sun), and performance standards for SD across all three regions.
- Lead the annual planning cycle for SD: headcount, budget, initiatives, and OKRs.
- Represent the SD function at GES leadership reviews, executive briefings, and cross-functional forums.
- Drive continuous improvement in service delivery maturity, tooling, and process standardization.

*Operational Excellence*
- Own the end-to-end SLO/SLA framework for the SD function globally; ensure targets are met and reported.
- Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance.
- Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices.
- Oversee the successful delivery of global programmes (e.g., PCD migration, device refresh, CMDB cle

📌 Director, Global Service Delivery (Noida)
🏢 Siemens
📍 Noida