Role Overview:

As a Store Business Owner (SBO), you will be responsible for the complete ownership and performance of the assigned Zeno Health store.

The SBO is expected to operate the store like a business owner owning sales, profitability, customer experience, inventory, compliance, people productivity and overall store performance.

This role is ideal for a Senior Pharmacist / experienced retail pharmacy professional who wants to move beyond dispensing medicines and take ownership of a complete business unit.

Key Responsibilities

1. Business & Sales Ownership
- Own the overall sales, revenue and profitability of the store.
- Achieve and exceed monthly and quarterly business targets.
- Drive prescription sales, OTC sales, wellness and other relevant categories.
- Identify opportunities to increase average bill value, customer frequency and repeat purchases.
- Monitor daily sales performance and take corrective actions to achieve targets.
- Analyse store performance and identify gaps and growth opportunities.




- Drive local initiatives to increase store footfall and customer conversion.
- Ensure effective execution of company campaigns, promotions and offers.

2. Customer Experience & Retention
- Create a strong customer-first culture within the store.
- Build long-term relationships with customers and patients.
- Ensure accurate, timely and courteous service to every customer.
- Resolve customer complaints and ensure timely closure.
- Understand customer needs and recommend appropriate OTC/wellness products within qualified and regulatory boundaries.
- Track repeat customers and identify opportunities to improve customer retention.
- Build trust with customers through strong pharmaceutical knowledge and service.

3. Store Operations
- Own the complete day-to-day operations of the store.
- Ensure smooth opening, closing and shift operations.
- Ensure proper billing, cash handling and daily reconciliation.
- Maintain store hygiene, discipline, visual merchandi

📌 Walk-in || Store Business Manager (Mumbai)
🏢 Workcell Solutions
📍 Mumbai