Responsibilities:
- Coordinate with customers and dispatch teams in real time regarding job inquiries and delivery updates
- Enter and maintain job-related data in the company's internal software system
- Extract and process information received through customer emails
- Plan and optimize delivery routes for maximum efficiency and timely deliveries
- Allocate drivers and vehicles based on operational requirements
- Resolve operational issues, reroute orders, and handle customer concerns promptly
- Monitor live delivery status through Transport Management Systems (TMS) and GPS tracking tools
- Respond proactively to traffic delays and operational disruptions
- Track driver working hours, vehicle maintenance logs, and ensure compliance with transport regulations
- Manage Proof of Delivery (POD) documentation, inventory updates, and damage/loss claims
- Coordinate effectively with internal teams, drivers, and customers to ensure smooth logistics operations
Desired Candidate Profile:
- 1-3 years of experience in dispatch, logistics, or transport operations preferred
- Strong organizational, multitasking, and problem-solving skills
- Ability to work efficiently in a fast-paced setting
- Familiarity with Transport Management Systems (TMS), GPS tracking software, and MS Excel
- Good communication and coordination abilities
Please note - One should ne able to work in Ambala night shift role equivalent to NZST 7am to 5pm Mon-Fri and No Public holidays off as per India but Public holidays will be granted as per NZ legislation.