Associate Program Manager - Aviation Solutions

? Gurgaon / Delhi NCR | Customer Onsite + Hybrid

✈ Aviation | Customer Experience | Digital Transformation

Airlines don’t run only on aircraft.

They run on communication, coordination, operational clarity, and customer trust.

At 22North by Phonon, we work with leading airlines to power passenger communication, disruption recovery, notifications, customer servicing, and digital engagement journeys across channels like WhatsApp, mobile, and web.

And we are looking for someone who wants to be in the middle of the action.

Not just managing trackers.

But understanding airline operations, solving business problems, coordinating across teams, driving customer conversations, and helping shape real-world aviation technology programs.

If you enjoy structured chaos, customer conversations, operational problem-solving, and building things that actually go live at scale - this role is for you.

What You’ll Do
- Work closely with airline customers on ongoing digital and operational transformation programs




- Spend time onsite with customer teams understanding operations, workflows, and challenges
- Translate business discussions into structured requirement documents, workflows, action trackers, and execution plans
- Coordinate between customer stakeholders and internal product, engineering, delivery, and support teams
- Drive project follow-ups, timelines, escalations, and closures proactively
- Participate in customer discussions around scope, priorities, commercials, and expansion opportunities
- Identify opportunities where our solutions can create additional operational or customer experience value
- Be part of real airline operations, passenger experience, disruption management, and customer engagement journeys

We Are Looking For Someone Who Is
- An excellent communicator - verbally and through documentation
- A solid planner with high ownership and follow-through
- Logical and analytical - someone who can understand b

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