Overview
We are seeking a seasoned
ServiceNow Technical Lead
to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform—with a strong emphasis on
Customer Service Management (CSM)
,
Virtual Agent
,
Integrations
,
CMDB
, and
Now Assist (GenAI) capabilities
. The ideal candidate will combine deep platform expertise with robust leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

Responsibilities
- 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
- Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
- Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.




- Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
- Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
- Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
- Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
- Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Requirements
- Excellent communication, stakeholder engagement, and technical documentation skills.
- Bachelor's degree.
- ServiceNow Certification - Good to Have.

📌 ServiceNow Project Manager/Scrum Master (Chennai Metropolitan Area)
🏢 Prodapt
📍 Chennai Metropolitan Area