About Broadway
Broadway is India's modern department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.

Role Overview

As the Business Crew – Health & Wellness, you will lead the day-to-day operations of the Health & Wellness department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.

Key Responsibilities

Business & Sales
- Drive daily, weekly, and monthly sales targets for the Health & Wellness department.
- Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
- Deliver personalized product recommendations based on customer needs.
- Identify opportunities to maximize category performance through upselling and cross-selling.

Customer Experience
- Deliver a premium, consultative shopping experience.




- Resolve customer concerns professionally and efficiently.
- Build long-term customer relationships through trust, education, and personalized recommendations.
- Support wellness events, sampling activities, and in-store brand activations.

Operations & Inventory
- Ensure shelves are fully stocked, visually appealing, and compliant with Broadway merchandising standards.
- Monitor stock availability, replenishment, expiry management, and inventory accuracy.
- Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
- Maintain hygiene, storage, and safety standards for all wellness products.

Brand & Merchandising
- Execute visual merchandising guidelines for the category.
- Support recent product launches, promotional campaigns, and seasonal displays.
- Partner with brand representatives to improve customer engagement and product knowledge.

Reporting & Compliance
- Track department

📌 Business Crew- Health (Hyderabad)
🏢 Broadway
📍 Hyderabad