Job description:

Key Responsibilities

● Handle customer enquiries through phone calls, emails, and internal platforms

● Provide accurate information related to services, requests, and processes

● Track and follow up on service requests to ensure closure within timelines

● Coordinate with internal teams to share updates and resolve issues

● Maintain customer data and service records using CRM or internal systems

● Ensure polite, clear, and qualified communication with customers

● Adhere to company processes and service standards

Eligibility & Skills

● Graduation in any discipline

● Freshers and candidates with up to 8 years of relevant experience may apply

● Good verbal and written communication skills in English

● Comfortable using computers, email, and basic CRM tools

Pay: ₹18,000.00 - ₹40,000.00 per month

Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Customer Service Executive (Koramangala)
🏢 Hireroot.in
📍 Koramangala