Customer Support Executive – Job Description

Job Title: Customer Support Executive
Department: Customer Service / Operations
Job Type: Full-Time
Location: Pune
Experience: Freshers

Job Summary

We are looking for a Customer Support Executive to join our growing team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, providing product/service information, and ensuring a positive customer experience through phone, email, and chat support. The candidate should possess excellent communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities
- Respond to customer queries via phone, email, and chat in a professional manner.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the concerned department when necessary.
- Provide information about products, services, and company policies.




- Follow up with customers to ensure complete resolution of their concerns.
- Maintain high levels of customer satisfaction and service quality.
- Meet daily productivity and performance targets.
- Update customer information in the system accurately.
- Collaborate with internal teams to improve customer experience.

Required Skills
- Excellent verbal and written communication skills.
- Good listening and interpersonal skills.
- Basic computer knowledge and MS Office proficiency.
- Ability to handle customer complaints professionally.
- Strong problem-solving and decision-making skills.
- Ability to work in a team-oriented setting.
- Positive attitude and customer-centric approach.
- Basic typing and email handling skills.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Pune)
🏢 Smart Tech Solutions
📍 Pune