- Data analytics for Aftersales and Customer Experience Sections for the region.
- Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs.
- Release weekly reports to Field team on key KPIs.
- Allocation and Tracking Budget utilization for Regional Activities.
- Co-ordinate with General Administration & HO CX for Management approvals.
- Tracking of CX employee travel budget vs expenses.
- Dashboard preparation and Data Management for Region.
- Support Section Head in Business Plan preparation for the Region.
- Co-ordinate with Field team on Business Plan Progression.
- Audit Compilation for region and Analytics.
- Co-ordination with Field team on Dealer Payments & License fees.
- Collation of Action Plan from Stake holders and organize Review sessions.
- Generate Regional & Dealer KDEP performance.
- Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.

📌 Regional CX Planning (Mumbai)
🏢 Kia India
📍 Mumbai