DentalKart
Careers at DentalKart

Chat Expert
Customer Experience
Live Chat Desk

Location
DentalKart Head Office

Reports To
Team Leader / Ops Manager – Customer Experience

Primary Channel
Live Chat (high concurrency), with working knowledge of Voice and Email

Experience
1–4 years, with chat handling in logistics / last-mile / e-commerce

About The Role
DentalKart is looking for a Chat Expert who thrives on live chat and can genuinely hold maximum concurrency — multiple real conversations running at once — without dropping quality, tone, or accuracy on any single one. This is a chat-first role, but we need someone whose skillset doesn't stop at chat: you should be equally comfortable jumping on a call or writing a clean email when a case needs it, and you should understand what happens end-to-end when an order or delivery goes wrong.

You will be the first serious line of resolution for our customers — fast enough to keep multiple chats moving, and sharp enough to actually solve the problem instead of just replying quickly.

What You'll Own




- Maximum concurrency chat handling: Running multiple live chats simultaneously at a high concurrency level, keeping every customer moving without generic copy-paste replies or long response gaps.
- End-to-end escalation handling: Owning a query from first message to final resolution — order issues, delivery delays, refunds, or product concerns — rather than handing it off after the first response.
- Voice and email fluency: Stepping onto a call when a chat needs a human voice to resolve faster, and writing precise, qualified emails for cases that need a documented trail.
- Logistics and last-mile understanding: Applying real knowledge of last-mile delivery, courier partners, and e-commerce order flows to give customers accurate updates instead of vague reassurances.
- Judgment under load: Reading tone in a chat and adjusting your approach in real time — slowing down, acknowledging, or escalating internally — before a rout

📌 Chat Expert (Delhi)
🏢 Dentalkart
📍 Delhi