About JLL
JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. For further information, visit jll.com

What this job involves:
- Resolve Tier 1 (simple) queries and transactions related to core HR processes
- Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
- Demonstrate positive proficiency in HR processes and standard operating procedures
- Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
- Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards




- Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
- Managing & Coordinating queries on Case management tool
- Managing employee benefits/leaves transactions
- Ability to identify and escalate complex queries to appropriate owner
- Managing Employee On boarding formalities
- Maintaining Exit formalities

Sound like you?
- Strong teamwork interaction and orientation
- Highly motivated, organized and methodical
- Ability to work in a fast-paced environment with constant deadlines
- Excellent Customer service skills using efficient processes
- Proactive in achieving results and seeking improvements
- Attention to detail and an ability to work towards tight deadlines
- Result oriented with the ability to manage competing priorities and multiple stakeholders
- Ability to adapt and drive change to derive efficiencies/productivity

To apply you need

📌 Analyst- HR Operations (Gurugram)
🏢 JLL
📍 Gurugram