Role & responsibilities

Please find the current JD for EMR / HER role, rest are the hiring criteria are same.
- Mandatory Skill Set: Experience working within the US Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
- Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.
- Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.
- Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.
- Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
- Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.
- Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.
- Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.

📌 EMR and EHR support (Bengaluru)
🏢 NTT DATA
📍 Bengaluru