Company: The Language SKOOL

Position: Senior Admin Executive – Student Support Desk (SSD)

Location: Remote

Experience: 5+ Years

Salary: Up to ₹30,000 per month

Employment Type: Full time

About the Role

We are looking for a Senior Admin Executive – Student Support Desk (SSD) to manage day-to-day administrative operations, oversee the Student Support Desk team, and ensure a smooth and positive experience for our students.

The ideal candidate should be mature, responsible, empathetic, patient, and highly organized, with strong communication and team-handling skills. The role involves managing student queries and escalations, ensuring timely resolutions, monitoring team performance, and maintaining efficient administrative processes.

Key Responsibilities

Student Support & Coordination

* Act as a senior point of contact for students and handle student-related concerns and escalations.

* Ensure students receive timely, accurate, and professional responses to their queries.

* Handle sensitive or complex student concerns with patience, empathy, and professionalism.





* Follow up on unresolved issues until proper closure is achieved.

* Manage and supervise the Student Support Desk team.

* Allocate tasks and responsibilities among team members.

* Monitor daily work, productivity, follow-ups, and issue resolution.

* Support, guide, and train team members whenever required.

* Ensure the team maintains professional communication and service standards.

* Manage and oversee daily administrative operations related to student support.

* Maintain and regularly update student records, databases, reports, and documentation.

* Coordinate with internal teams to ensure smooth execution of student-related activities.

Reporting & Process Management

* Maintain daily/weekly student support and team performance trackers.

* Monitor pending queries, escalations, follow-ups, and closures.

* Prepare reports and updates for management.

Requirements

* 5+ yea

📌 Senior Admin Executive (India)
🏢 The Language Skool
📍 India