Key Responsibilities:

Platform Management & Implementation

1. Execute the installation, configuration, and successful deployment of the NXRadar platform in both SaaS and secure On-Premise/air-gapped customer environments.

2. Assist in the deployment, management, and troubleshooting of platform components like Kubernetes clusters in restricted environments.

3. Perform routine management, monitoring, and maintenance of all application and complete infrastructure components (including virtualization, containerization, OS) to ensure maximum availability and performance.

4. Assist in platform upgrades, security patching, and infrastructure lifecycle projects as directed by senior engineers.

5. Perform routine data migration, backup, and restoration procedures under supervision.

6. Provide onsite or remote support for application performance, platform performance, and infrastructure health.

Application & Infrastructure Operation & Support

1. Operate core application functionalities and workflows as required by the Customer or as per Scope of engagement defined.

2.



Operate the application features, or co-ordinate with customer’s team members to achieve core deliverables defined in the service contracts.

3. Monitor platform and complete infrastructure health using tools like Prometheus, Grafana, or the ELK stack, responding to alerts and escalating as needed.

4. Provide Tier 1/2 technical support to customers, troubleshooting and resolving issues related to application functionality, performance, stability, and underlying infrastructure.

5. Coordinate effectively with customer IT/Operations teams for required access, system checks, and support activities.

Troubleshooting & Escalation

1. Conduct thorough root cause analysis (RCA) for reported incidents.

2. Diagnose and resolve network-related issues, applying a solid understanding of networking (TCP/IP, DNS, firewalls, load balancers) in our controlled environments.

3. Manage and coordinate escalations to th

📌 Application Support Trainee (Andheri East)
🏢 CyberNX Technologies
📍 Andheri East