Key Responsibilities:
- Gather, analyse, document, and manage business and functional requirements across CPE management, WiFi operations, service assurance, and customer experience domains.
- Produce BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria to a delivery-ready standard.
- Conduct stakeholder workshops, requirement elicitation sessions, and review sign-offs with operator and delivery teams.
- Translate operational requirements into functional specifications for platform, integration, and automation delivery teams.
- Document current-state and future-state business processes covering: CPE onboarding and lifecycle, WiFi fault management, closed-loop remediation workflows, agent and NOC operational processes, and customer-facing service interactions.
- Define and baseline operational KPIs, SLA targets, and business success metrics; support UAT planning, execution, defect tracking, and business sign-offs.
- Support governance activities: status reporting, RAID management, change request assessment,



and traceability between requirements and delivered capabilities.

Required Skills & Experience

Business Analysis Core
- 8+ years of Business Analysis experience, with a track record of delivering functional requirements in complex technology programmes.
- Expertise in: requirements elicitation, process mapping, user stories, functional specifications, acceptance criteria definition, and UAT coordination.
- Solid stakeholder management and workshop facilitation skills across technical and non-technical audiences.
- Experience with Agile/Scrum delivery methodologies.
- Broadband and Network Domain Knowledge
- Solid understanding of broadband service delivery and access network architecture: FTTH/FTTx, GPON/XGS-PON, subscriber provisioning, activation workflows.
- Functional awareness of: OLT/ONT, BRAS/BNG, DHCP, DNS, AAA — sufficient to interpret network events, service dependencies, and fault propagation in requirements discussions.
- Expe

📌 Senior Business Analyst — Broadband (Bengaluru)
🏢 Tata Elxsi
📍 Bengaluru