Role & responsibilities

Team Management
- Manage and supervise a team of QA Analysts and production staff.
- Monitor daily productivity, quality, and SLA adherence.
- Conduct regular performance reviews and provide coaching.

Quality & Operations Oversight
- Ensure high-quality standards in payment posting and QA processes.
- Review audit results and ensure corrective actions are implemented.
- Manage workload distribution and resource planning.

Exception & Escalation Management
- Handle escalations and critical issues from team members.
- Ensure timely resolution of exception queues.
- Coordinate with SMEs and managers for complex cases.

Reporting & Stakeholder Communication
- Prepare and share performance reports (quality, productivity, errors).
- Participate in client calls and internal reviews.




- Ensure adherence to client requirements and SLAs.

Process Improvement
- Identify improvement opportunities in workflows.
- Drive team-level initiatives to improve efficiency and accuracy.

Required Qualifications
- 34 years of experience in US Healthcare RCM.
- Prior experience in team handling or supervisory role.
- Strong understanding of Payment Posting and QA processes.

Preferred candidate profile
- Team management and leadership
- Robust communication and stakeholder handling
- Analytical and reporting skills
- Problem-solving and decision-making ability

📌 Walk-in || Datamatics Puducherry || Team Lead _ US Healthcare RCM
🏢 Datamatics
📍 Puducherry