Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Associate - Identity access management
Position: Associate - Identity access management
Experience: 2.1-5 years
Category: IT Infrastructure
Main location: Chennai
Position ID: J0826-1021
Responsibilities
Direct Responsibilities
- Ensure day-to-day availability and stability of IAM applications
- Monitor production systems and proactively identify issues
- Analyze,
troubleshoot, and resolve production incidents within agreed SLAs
- Perform Root Cause Analysis (RCA) and implement preventive actions
- Execute production deployments, configuration changes, and application releases
- Monitor application health, scheduled jobs, and system performance
- Support maintenance activities, patching, and platform upgrades
- Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents
- Maintain operational documentation, runbooks, and knowledge articles
- Participate in on-call support and major incident management
Contributing Responsibilities
- Contribute to automation of repetitive operational activities
- Support problem management by identifying recurring issues and improvement opportunities
- Collaborate with development teams on production defect analysis and resolution
- Participate in release planning, deployment readin
📌 Associate- Identity access management (Chennai)
🏢 CGI
📍 Chennai