Customer Support Executive Hindi & English &(South regional Languages- Tamil, Malayalam,Kannada )

Company: Emagn Solutions Private Limited

Number of Vacancies: 8

Experience Required: 06 Months-4 Years

Employment Type: Full time

Job Summary

We are looking for experienced Customer Support Executives with excellent communication skills in both Hindi and English. The candidate should be confident, patient, customer-focused, and capable of professionally handling customer queries, complaints, service requests, and escalations.

Key Responsibilities

* Handle inbound and outbound customer calls professionally.

* Communicate effectively with customers in Hindi and English.

* Understand customer concerns and provide accurate solutions.

* Register product complaints, service requests, installation requests, and warranty-related cases.

* Handle angry or dissatisfied customers calmly and professionally.





* Resolve customer queries on the first call whenever possible.

* Coordinate with service centres, technicians, and internal teams for timely resolution.

* Follow up on pending complaints until final closure.

* Maintain complete and accurate customer interaction records.

* Update complaint status, follow-up dates, pending reasons, and remarks in the system.

* Respond to customer emails and online queries within the defined timeline.

* Escalate critical or unresolved cases to the concerned department.

* Ensure complaints are resolved within the defined TAT.

* Collect customer feedback after complaint resolution.

* Maintain high customer satisfaction and service quality.

📌 Customer Support Executive (Noida)
🏢 EMAGN SOLUTIONS
📍 Noida