Profile Summary
We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility:
* Understands the various computer screens and how to utilize them effectively
* Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
* Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
* Adheres to all company and specific Contact Centre policies and procedures
* Completes any work as assigned by Management




Education and Essential Experience:
* 6 months BPO or Travel experience
* Graduate Undergraduate
* Excellent Written and spoken communication,
* Computer Skills ability/experience using computer applications
* Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
* Open to work in a voice environment

Interview Rounds:
HR Round
Versant Test Round VNA Round
Operations Round
Key Enablers:
* Robust process orientation
* High energy, High Integrity & Work Ethics
* Strong interpersonal skills & ability to communicate effectively
* Strong problem solving skills.

📌 Customer Support (Noida)
🏢 Shashwath Solution
📍 Noida