Essential Duties and Responsibilities:
- Assess client configuration requests and offer solutions to meet the clients overall objective.
- Promptly address and reply to client emails and phone calls via phone/email queue.
- Ensure all project-related documents and trackers are routinely up to date.
- Provide guidance and best practices to clients on how to use and optimize the software.
- Conduct system training, testing and troubleshooting to assist clients.
- Train and collaborate with peers on software.

Marginal Functions:
- Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
- Attend webinars and training to stay up to date on best practices and provide key points to the team.
- Complete projects and other duties as assigned by supervisor

Knowledge,



Skills, and Abilities:
- Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
- Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
- Ability to deal with frequent interruptions, changes, delays, or unexpected events.
- Solid organizational, analytical, and problem-solving skills.
- Demonstrated ability to learn quickly.
- Ability to collaborate with others.
- Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities.

📌 Walk-in || Technical Support (Noida)
🏢 Vensure
📍 Noida