- Manage and maintain solid relationships with existing clients and customers.
- Ensure timely follow-up with clients from order placement to payment collection.
- Provide excellent after-sales service and ensure high customer satisfaction.
- Regularly communicate with clients to understand their requirements, concerns and feedback.
- Act as the primary point of contact for client queries, complaints and service-related issues.
- Resolve customer concerns promptly and coordinate with the concerned departments whenever required.
- Follow up rigorously on pending orders, deliveries, payments and other client requirements.
- Collect genuine feedback from clients and share actionable insights with the management.
- Explain and support clients regarding company products, schemes, services and processes.
- Identify opportunities to strengthen existing client relationships and support business growth.
- Maintain proper records of client communication, follow-ups, complaints and resolutions.
- Ensure clients receive timely updates and remain informed throughout the order cycle.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Janla)
🏢 madhukunj
📍 Janla