Voice Process Executive – US & UK Project

Company:
Sutherland

Location:
Chennai, Tamil Nadu

Employment Type:
Permanent / Full-Time

Process:
Voice Process – US & UK Projects

Salary:
₹3.5 LPA Fixed

Job Summary

Sutherland is hiring
Voice Process Executives
for its
US & UK customer support projects
in Chennai. The role involves handling customer interactions over the phone, understanding customer requirements, resolving queries, and delivering a high-quality customer experience.

Key Responsibilities
- Handle inbound/outbound customer calls for
US and UK clients
.
- Understand customer queries and provide accurate and professional resolutions.
- Maintain excellent communication and customer service standards.
- Handle customer complaints, requests, and escalations effectively.
- Follow defined process guidelines, quality standards, and compliance requirements.
- Maintain accurate customer information and update systems as required.
- Meet process-specific targets related to
quality, productivity, and customer satisfaction
.




- Coordinate with internal teams whenever required to resolve customer issues.
- Maintain professionalism while communicating with international customers.

Required Skills
- Excellent
verbal English communication skills
.
- Good listening and comprehension skills.
- Clear pronunciation and professional communication.
- Strong customer-handling and problem-solving abilities.
- Comfortable speaking with
US and UK customers
.
- Basic computer knowledge and ability to work with multiple systems.
- Positive attitude and willingness to work in a customer-facing voice process.
- Candidates should be comfortable working in
rotational shifts / international shifts
, as required by the process.

Eligibility
- Freshers and experienced candidates
can be considered, depending on process requirements.
- Candidates must be comfortable working from the
Chennai office
.
- Good spoken English is mandatory.
- Candidates should be adaptable with US/UK shift timin

📌 Voice process (Chennai)
🏢 Sutherland
📍 Chennai