1. To contribute to creating and maintaining good customer relationships and ensuring smooth service team operations by responding to customer and prospect queries.
2. To contribute to achieving service ROs for the company either by calling or answering requests in a fast-paced environment to potential customers and directing the prospects to the service team.
3. Provide troubleshooting assistance for customer issues and relevant problems, redirect problems to correct resources and properly escalate unresolved queries to the next level of support.
4. To be responsible for generating and providing the list of customers’ details as follows :
a. Thanking customers on 3rd day feedback
b. Service Reminder SMS
c. Intimation for Vehicle Pick Up
d. Birthday and Wedding anniversary wishes
e. Festival wishes
5. Maintain skilled and technical knowledge by attending workshops, seminars, journals and contribute for the growth and customer satisfaction of the company.
6. Ensure the housekeeping standards and 5S benchmarks / Go Green initiatives are adhered in the department.
Job Type: Full-time
Pay: ₹15,000.00 - ₹19,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund