Insight Global is seeking a Technical Knowledge Product Manager
to lead the strategy, governance, and evolution of operational knowledge across a complex technology and operations environment. This role will focus on transforming fragmented information into structured, trusted, and scalable knowledge assets that improve operational efficiency, support digital workflows, and enable AI-powered support experiences.

The ideal candidate brings a solid combination of product management, operational excellence, stakeholder management, and knowledge systems experience. You will work cross-functionally with support, engineering, product, and operations teams to ensure critical knowledge is accurate, discoverable, governed, and continuously improved.

Responsibilites:
- Develop and execute a knowledge management strategy across multiple products, platforms, and operational workflows.
- Partner with support, product, engineering, and release teams to identify and eliminate knowledge gaps, outdated content, conflicting guidance, and operational friction points.




- Establish scalable frameworks for knowledge creation, review, governance, maintenance, and lifecycle management.
- Drive the consolidation and optimization of operational documentation, including product documentation, release communications, runbooks, troubleshooting guides, support content, FAQs, and operational playbooks.
- Define and enforce standards for content quality, taxonomy, metadata, information architecture, and governance.
- Collaborate with subject matter experts to convert tribal knowledge and fragmented documentation into reusable, searchable, and trusted knowledge assets.
- Improve how knowledge supports digital support experiences, workflow automation, AI-driven support systems, and agentic workflows.
- Partner with platform and operations teams to improve knowledge quality through prompt analysis, answer quality reviews, workflow optimization, replay analysis, and model evaluation activities.
- Id

📌 Technical Product Manager (Hyderabad)
🏢 Insight Global
📍 Hyderabad