A hospital receptionist acts as the primary point of contact, managing front-desk operations by greeting patients, scheduling appointments, and handling check-ins/check-outs. Key duties include updating electronic health records (EHR), verifying insurance, handling phone queries, and processing payments. Essential skills include proficiency in medical software (e.g., Epic), strong communication, and multitasking.

Responsibilities
- Patient Registration & Scheduling: Registering recent patients, updating patient demographics, and scheduling/confirming appointments using scheduling software.
- Front-Desk Management: Greeting visitors, directing patients to correct departments, and maintaining a clean, welcoming, and organized reception area.
- Administrative Support: Answering phone calls, managing inquiries, managing sensitive, confidential information (HIPAA compliance), and scanning documents.
- Financial Tasks: Verifying insurance coverage, collecting co-payments, and managing billing queries.
- Communication & Support: Assisting with emergency triage coordination,



managing patient flow to reduce wait times, and providing compassionate support to patients. Monster for Employers | Monster.com +6

Required Skills and Qualifications
- Education: Graduate and required; some college coursework or medical administrative certification is preferred.
- Technology: Strong computer skills, including familiarity with MS Office Suite and EHR/PMS software (e.g., Epic, Cerner).
- Communication: Exceptional verbal and written communication skills.
- Soft Skills: High level of empathy, attention to detail, organization, and the ability to handle high-stress situations calmly.

Work Environment
- Physical Setting: Works in a fast-paced hospital, clinic, or emergency room, often involving long periods of sitting at a desk.
- Scheduling: May require flexible hours, including evenings, weekends, and holidays, due to 24-hour hospital operations.
- Hospital Reception Job Description (With

📌 Receptionists (Muzaffarpur)
🏢 Tirhut Central Hospital
📍 Muzaffarpur