We are hiring for the role of
Control Tower Executive - Warehouse Operations
on an urgent basis for
Gurgaon
location.

Salary: 3.5 LPA - 4.5 LPA

Experience: 3 Years - 5 Years

Key Responsibilities

1. Control Tower & Operations Monitoring
- Monitor daily warehouse operations across multiple locations.
- Track order processing, picking, packing, dispatch, pending orders, and operational backlogs.
- Maintain real-time visibility of warehouse performance through MIS, dashboards, and operational reports.
- Identify operational bottlenecks, delays, and exceptions and coordinate for timely resolution.
- Escalate critical issues to the concerned managers and stakeholders.

2. Order & Dispatch Monitoring
- Monitor order flow from order receipt to warehouse dispatch.
- Track pending, delayed, cancelled, and stuck orders.
- Coordinate with warehouse teams to ensure orders are processed within defined TAT.
- Monitor dispatch schedules and identify deviations from planned timelines.
- Coordinate with logistics/transportation teams for dispatch-related issues.

3. Inventory Monitoring




- Monitor inventory availability across warehouses.
- Track stock discrepancies, negative inventory, ageing inventory, and stock-outs.
- Coordinate with warehouse teams for cycle counts and inventory reconciliation.
- Monitor inter-warehouse stock transfers and ensure timely movement.
- Highlight inventory-related exceptions that may impact order fulfilment.

4. Warehouse Performance Monitoring
- Track key warehouse KPIs such as:
- Order processing TAT
- Pick & pack productivity
- Dispatch TAT
- Order backlog
- Inventory accuracy
- Cancellation rate
- Short/Excess inventory
- Damage and loss
- Return processing
- Prepare daily/weekly performance reports and share insights with management.
- Identify recurring operational issues and recommend corrective actions.

5. Exception Management
- Act as the first-level escalation point for warehouse operational exceptions.
- Track issues such as system err

📌 Control Tower Executive (Gurugram)
🏢 ETHICS GROUP OF COMPANIES
📍 Gurugram