Job Title:
APPLICATION PRODUCTION SUPPORT

Department
: CIB – CEFS APS

About Business line/Function: a
CIB is the corporate‑and‑institutional‑banking arm of the French banking group BNP Paribas. It sits between the retail‑banking division (BNP Paribas Personal Finance & Retail Banking) and the asset‑management arm (BNP Paribas Asset Management).

Position Purpose
Job profile mainly focuses on the functional and technical support application.

Responsibilities
Direct Responsibilities
- Perform well industrialized application support tasks and industrialize further tasks :
- Managing Support Mailbox
- User access management
- Process requests/user queries in support mailbox
- Technical investigation and resolution of support issues
- Document and execute the regular system checks at various points in the day.
- Build up the documentation for further enhancement of the process.
- Incident management
- Follow all local policies for coming in shifts, weekend checks and releases.
- Take Ownership in Crisis,



extra commitment in the gaps when many resources are on vacation/leave.
- Attend standups (whiteboard) and ensure smooth handover between the shifts.
- Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
- Commitment to teamwork of highest standards.
- Participate in BCP working; Ensure robust governance and control
- Ensure established functions raise the bar a notch above via Continuous improvement and level up.
- Participate in Team shifts, Weekend releases and Holiday coverage.
- Ensure all reported incidents are correctly logged, investigated, understood, explained and followed up to avoid reoccurrence.

Contributing Responsibilities
- Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases.
- Monitor all application components and in-out data with the help of pro

📌 Application Production Support Analyst (Mumbai)
🏢 BNP Paribas
📍 Mumbai