Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities
Your Future Team
With over 250,000 customers worldwide—including NASA, IBM, Hubspot, Samsung, and Coca-Cola—Atlassian is advancing humanity through software that unleashes the potential of every team. Our team is value-driven, cooperative, and passionate about helping customers achieve transformational outcomes. We celebrate wins together, share knowledge, and support each other as a team.

In This Role, You Will
- Drive Strategic Engagement: Own a portfolio of enterprise and strategic customers, building executive relationships and serving as a trusted advisor supporting customers at key journey milestones (including onboarding, adoption, and value realization)
- Proactively Guide Customer Journeys:



Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions.
- Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach.
- Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities.
- Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
- Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services.
- Maintain Operational Exce

📌 Senior Onboarding Success Manager, TWC (Bengaluru)
🏢 Atlassian
📍 Bengaluru