Years of Experience:Salesforce Sales and Service Cloud Experience 8+ Years
Overall Salesforce Experience 13+ years

Preferred Certifications:
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Associate
- Salesforce Platform Developer II

Responsibilities:
- At least 5+ years of experience in designing and developing custom solutions in the Salesforce marketing space.
- Leading a POD of Sales and Service Cloud Developers and deliver as per the project timelines and expectations with high quality
- Requirements Gathering, Technical Documentation, System Configurations, User Training, Data Analysis & Business process implantation/improvement.
- Provide solutions and ideas on how the Salesforce modules that are listed above can be leveraged and can be used for the business need.
- Collaborate with cross-functional teams including IT, Marketing, Data to gather and document requirements for recent and existing Salesforce solutions.
- Create and maintain technical documentation,



including functional specifications and system diagrams.
- Develop a deep understanding of the business processes to help identify areas where Salesforce solutions can add value.
- Provide user training and support to ensure end-users can effectively use Salesforce solutions.
- Train Customer stakeholders on how to use the system and perform various business tasks using Salesforce.
- Provide ongoing support and assistance to marketing stakeholders as they learn and adopt the Salesforce Service and Sales Cloud
- Translate business requirements into technical solutions that can be implemented using
- Consult with the Solution Architect to ensure that the proposed solution aligns with the overall technical architecture and best practices.
- Collaborate with the Solution Architect to provide technical guidance to stakeholders and ensure that the project meets technical standards and requirements.
- Participate in meetings and discus

📌 Salesforce Sales and Service Cloud Technical Lead (Noida)
🏢 Shashwath Solution
📍 Noida