Closing date for applications: 30/08/2026

Location Chennai, India

Job typePermanent | Contract typeFull Time
R-00283839

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer straightforward solutions, we protect our customers, and we operate smarter.
Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Engagement And AI Domain Architect
- We’ll look to you to define the strategic target architecture and roadmap, aligning them with business strategy and objectives
- You'll be facilitating collaborative architecture decision making, partnering and engaging with key business and digital leaders to continually evolve the bank’s long term architectural direction
- With valuable exposure, you’ll cultivate strong relationships and proactively engage with key stakeholders,



including business and technology leaders, vendors and partners, and industry thought leaders
- We're offering this role at director level
What you'll do

As a Customer Engagement And AI Domain Architect, you’ll architect customer centric, high performance, secure, robust and sustainable end to end digital products, solutions, and services that deliver business value while aligning to the bank’s strategic target architecture. You'll lead the strategy, architecture, and transformation of customer engagement capabilities by defining target-state architectures, AI-first roadmaps, and governance frameworks that simplify operations, enhance process efficiency, and align with enterprise data, security, cloud, and technology strategies. You'll provide design authority for large-scale initiatives, delivering scalable and resilient solutions while driving workflow orchestration, intelligent automation, straight-through processing, and Responsible AI g

📌 Customer Engagement And AI Domain Architect, Director (Chennai)
🏢 NatWest Group
📍 Chennai