SAP Technical Operations & Lifecycle Management Consultant

Position Purpose:

ACO is seeking an experienced SAP Technical Operations & Lifecycle Management Consultant to govern, coordinate, and continuously improve the technical operation of ACO's SAP landscape.

The role serves as the central technical governance function between SAP application teams, business stakeholders, hosting providers, implementation partners, and external SAP Basis service providers.

Unlike a traditional SAP Basis Administrator role, this position is not focused on performing day-to-day Basis administration tasks. Instead, the consultant will ensure that technical services are delivered effectively, platform risks are managed proactively, and future platform capabilities are aligned with ACO's SAP transformation strategy.

A key objective of this role is to drive ACO's future SAP technical operating model, including lifecycle management, monitoring strategy, transport governance, operational readiness,



and the evolution from SAP Solution Manager towards future tools and approaches such as SAP Cloud ALM and integrated enterprise service management solutions.

Hands-on experience with SAP Solution Manager ChaRM, SAP Cloud ALM, transport governance, release management, and evaluation of future SAP lifecycle management solutions is highly desirable.

Key Responsibilities:

SAP Technical Service Governance
- Act as the primary technical contact for SAP Basis, platform operations, hosting, and managed service providers.
- Govern external SAP service partners and oversee service quality.
- Monitor SLAs, operational KPIs, compliance metrics, and platform risks.
- Lead escalations for critical incidents and major service disruptions.
- Facilitate regular operational review meetings and continuous service improvement initiatives.
- Ensure adequate documentation, transparency, and knowledge transfer across suppliers and internal teams.

SAP Platform Operations:
- Ensure stability, performance, avai

📌 Sap Technical Consultant (Bengaluru)
🏢 Aco Technology Centre
📍 Bengaluru