Department: Front Office

Position: Front Office Executive

Reports To: Front Office Manager / Hotel Manager

Job Summary

The Front Office Executive is responsible for welcoming guests, handling check-in and check-out, managing reservations, responding to guest requests, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities
- Greet and welcome guests professionally.
- Handle guest check-in and check-out procedures.
- Manage room reservations, cancellations, amendments, and walk-in bookings.
- Verify guest identification and complete registration procedures.
- Allocate rooms and coordinate with housekeeping regarding room status.
- Handle guest queries, requests, complaints, and feedback professionally.
- Manage telephone calls, WhatsApp messages, emails, and booking enquiries.
- Coordinate with housekeeping, maintenance, accounts, and management.
- Maintain accurate guest records and front office documents.
- Collect room payments and provide bills/receipts as required.
- Monitor pending payments and communicate them to management.




- Handle OTA bookings such as Booking.com, MakeMyTrip, Goibibo, Agoda, etc.
- Ensure all bookings, no-shows, cancellations, and room status are updated correctly in the PMS.
- Assist guests with local information, transportation, and other requirements.
- Maintain proper cash handling and shift handover records.
- Ensure the reception area is clean, organized, and presentable.
- Follow hotel SOPs, safety procedures, and guest privacy requirements.
- Report maintenance issues and other operational problems immediately.
- Prepare daily front office reports as required by management.
- Maintain qualified communication and appearance at all times.

Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Knowledge of hotel PMS and OTA platforms is preferred.
- Good customer service attitude.
- Ability to handle complaints calmly and professionally.
- Basic know

📌 Front Office Executive (Coimbatore)
🏢 elegant city centre
📍 Coimbatore