Role & responsibilities
- Manage case queues in accordance to customer agreements.
- Answer technical questions, solve technical problems, and suggest appropriate

workarounds related to Copado platform.
- Understand and advocate for customer needs.
- Resolve customer service issues and skillfully manage/troubleshoot complex customer

service problems.
- Manage customers' expectations and experience in a way that results in high customer

satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and

utilize that expertise effectively to help customers.
- Create knowledge base materials dedicated towards operational efficiency.
- Research, document, and escalate cases according to procedure.
- Actively participate in job-related training and assist with the design and delivery of

product and other technical training.
- Review support cases for technical and troubleshooting accuracy.




- Identify product and services up-sell opportunities and describe Copado solutions to

customers in a way that is articulate, accurate, and persuasive.

Preferred candidate profile
- 2-3 years of prior experience in Salesforce and DevOps methodologies
- 1-3 years of prior experience in Copado
- 1-3 years of prior experience in Customer Support or DevOps.
- Knowledge of SaaS environments and Integrated Technologies.
- Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs,

etc.).
- Specific experience and understanding of branching strategy and hosted version control

vendors.
- Knowledge of Node.js, React, Java, or Python is a plus
- Copado Admin and Developer Certifications.

📌 DevOps Engineer (Bengaluru)
🏢 Devloit Solution
📍 Bengaluru