Key Skills:
NICE Cxone, ivr, IVR Development

Roles and Responsibilities:
- Provide operational support for Cisco UCCE/IVR environments, including routing scripts, call flows, and contact center integrations.
- Administer NICE CXone, NICE Engage, and related call recording solutions in a production support setting.
- Support Workforce Management and Real-Time Adherence operations for contact center users and supervisors.
- Monitor system health, investigate incidents, and drive resolution with internal teams and external vendors.
- Analyze contact center operational data and build dashboards and reports using Tableau.

Skills Required:
- 4 to 10 years of relevant application support or contact center technology experience.




- Hands-on experience supporting NICE CXone in a live enterprise workplace.
- Strong working knowledge of Cisco UCCE/IVR, contact center routing, and call flow support.
- Experience with operational support, incident handling, and production issue resolution across integrated platforms.
- Ability to work with monitoring, reporting, and automation tools in a support-focused environment.

Good to Have:
- IVR Development experience.

Education:
Bachelor's degree in Engineering, Computer Science, or a related discipline.

📌 Nice CXOne Developer_102422 (Bengaluru)
🏢 MyCareernet
📍 Bengaluru