Job DescriptionJob TitleDeputy Manager – Customer EngagementLocationJamnagarDepartmentCustomer EngagementFunctionOperations- AgencyReporting toSr. Manager - Customer EngagementBand5BKey Responsibilities:

Managing office administration assets and upkeep of the same.

Agents Contracting

Current Business Processing

Banking of Initial Renewal Premium

Managing Petty cash vendor payments

Retention of Surrender Requests

Execution of all Service Requests - Post Policy Issuance

Reverting on customer queries and complaints

Maintaining high NPS Scores

Life and Health Claims processing

Handling compliance issues.

Audit Rating

.

Measure of Success:
Customer Engagement - 70%

Surrender Retention - 70%

NPS-85

100% Banking with 24 hours.

Vendor payment TAT should be 10 days

Surrender Requests1%

100 % Accuracy of POS requests

100 % Accuracy of Customer service

Zero Day upload of POS Claims Docs in FTP server.

Audit rating 2

Desired qualifications and experience:
Graduate / Post-Graduate in any discipline.





5-7years experience handling front end customer services

Knowledge of service quality is required

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

📌 Deputy Manager (Gujarat)
🏢 Axis Max Life Insurance
📍 Gujarat