Role & responsibilities
- Handle customer queries and provide timely solutions.
- Monitor and follow up on reported issues until they are resolved.
- Escalate complex issues to the appropriate technical team when required.
- Maintain proper records of customer issues and resolutions.
- Assist customers with software, hardware, and basic network-related issues.
- Follow company procedures and ensure a high level of customer satisfaction.
- Work effectively during night shifts and in a fast-paced environment.
- Coordinate with internal teams to resolve technical issues efficiently.

Preferred candidate profile
- Bachelor's degree in Computer Science, Information Technology, MCA or a related field.
- 02 years of experience in Technical Support, IT Support,



Helpdesk, or a related role.
- Freshers with good technical and communication skills are encouraged to apply.
- Robust troubleshooting and problem-solving skills.
- Good verbal and written communication skills.
- Customer-focused and positive attitude.
- Basic knowledge of Windows, networking, hardware, and software troubleshooting.
- Ability to work independently as well as part of a team.
- Willingness to work in a night shift.
- Ability to handle multiple customer issues in a fast-paced environment.

📌 Technical Support Engineer (Tirupati)
🏢 COMPINDIA
📍 Tirupati