Email: mailto:
[email protected]
Customer Support & Escalations Professional
About the Role
Dezy is hiring a Customer Support & Escalations Professional to own the end-to-end coordination and resolution of treatment-related queries and escalations.
This role sits at the intersection of patients, doctors, clinic teams, and the aligner manufacturing team, ensuring that braces and aligner treatments move smoothly from treatment planning through delivery and execution.
The role will also own specialist rostering across clinics, ensuring the right doctors are available at the right locations and that roster changes are managed seamlessly.
Why This Role Is Different
- Own the customer experience for orthodontic treatments across the entire treatment journey, from treatment not started to active treatment.
- Work closely with specialists, clinic teams, and the aligner manufacturing team to ensure timely treatment delivery.
- Act as the key point of coordination for aligner and braces treatment execution.
- Identify operational bottlenecks and drive them to closure.
- Handle and resolve orthodontic customer escalations with strong ownership and structured follow-up.
- Own specialist rostering across clinics, including doctor movement and roster changes between locations.
- Work in a fast-paced, technology-enabled workplace with a direct impact on patient experience and treatment outcomes.
Requirements
- BDS/MDS preferred, but not mandatory.
- 1–4 years of experience in dental operations, treatment coordination, customer support, or a similar healthcare role.
- Excellent communication and stakeholder-management skills.
- Strong problem-solving and escalation-management abilities.
- Comfortable coordinating simultaneously with doctors, clinic teams, manufacturing teams, and customers.
- Strong attention to detail and ability to manage multiple cases and operational priorities.
- Comfortable working with SOPs, digital workflows, dashboards, and performance metrics.
Key Res
📌 Customer Support (Bengaluru)
🏢 Dezy
📍 Bengaluru