Role & responsibilities

Global Service Delivery Support
- Support the global endtoend HR service delivery ecosystem, ensuring alignment and consistency across channels, processes, regions and stakeholders.
- Maintain data standards, improve data quality, support validation, cleansing, migration and integration, and uphold MDM frameworks.

Operations Standardization
- Partner closely with local Country HR Operations teams to understand countryspecific processes, regulatory requirements, and pain points.
- Facilitate alignment between global processes and local execution, supporting standardization where possible and local adaptation where required.

Vendor Performance Management
- Monitor the outsourced Contact Services vendor, review performance data, identify quality or knowledge defects, and ensure process adherence.
- Manage updates to knowledge articles, documentation, and workflows based on insights gathered from vendor performance.

AI / Tech Enablement
- Identify opportunities to streamline processes, reduce manual effort, and enhance scalability through automation, AI,



and digital tools.
- Partner with Technology, Product, and HR Operations teams to design and implement techenabled improvements, including recent tools, enhancements, and AI capabilities across the service delivery ecosystem.

Operational Governance & Quality Insights
- Uses SuccessFactors data and service metrics to identify process and data defects, conduct rootcause analysis, partner with global owners to improve and implement sustainable fixes.
- Maintain key documentation (process maps, SOPs, knowledge content), support audit/compliance by identifying vulnerabilities and ensuring data integrity, and create reporting/insight dashboards for stakeholders.

Qualifications

Required
- 10+ years of experience in HR Operations, HR Shared Services, or a related HR support function.
- Working knowledge of SuccessFactors (Employee Central and related processes).
- Experience collaborating with outsou

📌 Service Delivery Specialist (Bengaluru)
🏢 Cargill
📍 Bengaluru