The Change Manager is responsible for governing the end-to-end Change Management process to ensure changes are planned, assessed, approved, implemented, and reviewed with minimal business disruption while maximizing change success rates.
Key Responsibilities
Change Governance
- Receive, review, and validate all Requests for Change (RFCs).
- Ensure completeness of change records, implementation plans, rollback plans, and testing evidence.
- Reject inappropriate or non-compliant RFCs.
- Validate risk, impact, and priority classifications.
CAB Management
- Schedule, facilitate, and chair CAB (Change Advisory Board) and ECAB meetings.
- Present and review changes with business and technical stakeholders.
- Drive approval decisions and document outcomes.
- Publish Forward Schedule of Changes (FSC).
Change Implementation Oversight
- Coordinate with application, infrastructure, network, database, and security teams.
- Monitor implementation activities and ensure adherence to approved schedules.
- Manage change conflicts and dependencies.
- Support emergency change execution when required.
Risk & Compliance Management
- Conduct risk and impact assessments.
- Ensure all approvals and governance requirements are met.
- Maintain audit-compliant change documentation.
- Ensure CMDB and related records are updated.
Post-Implementation Review (PIR)
- Conduct PIR meetings.
- Analyse failed and backed out changes.
- Identify process improvements and preventive actions.
- Track change-related incidents and service disruptions.
Reporting & Continuous Improvement
- Prepare weekly and monthly change governance reports.
- Monitor KPIs and trends.
- Identify opportunities to reduce failed and emergency changes.
- Continually improve Change Management processes.