Roles and Responsibilities
- Manage day-to-day operations of IT infrastructure, ensuring high availability and performance.
- Develop and maintain relationships with vendors for hardware maintenance, software updates, and security compliance.
- Oversee incident management, problem resolution, and change control processes to minimize downtime and disruptions.
- Ensure business continuity planning, crisis management, and disaster recovery procedures are in place.
- Collaborate with cross-functional teams to identify opportunities for process improvements.
Desired Candidate Profile
- 5-7 years of experience in IT Operations Management or related field.
- Bachelor's degree in Information Technology (B.Tech / B.E.), Computer Science & Engineering (CSE), or equivalent.
- Solid understanding of CRM Management, Pos Machine integration with IT service delivery.
- The "QSR/Retail Pace" Mindset
- Analytical Problem Solver
- Exceptional Communicator