About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring prospect.

The future is borderless. Let’s build it together.

Job Overview

We are looking for a
Customer Success Manager (Pooled Model)
to support a large portfolio of
SSB and scaled customers
through a
low-touch, support-assisted success motion
. This role focuses on driving customer outcomes,



adoption, and retention at scale, while leveraging
Support, automation, and self-service
as primary engagement channels.

As a pooled CSM, you will not own a fixed book of named accounts. Instead, you will manage customer success
by segment and lifecycle stage
, stepping in proactively at key moments while ensuring customers get the most value from the platform.

What You’ll Do

Scaled Customer Success
- Support a pooled set of SSB customers through a
low-touch, tech-enabled CSM motion
.
- Drive adoption, value realization, and retention using structured playbooks and lifecycle journeys.
- Proactively engage customers at key moments such as onboarding, early usage, risk signals, and renewals.

Support-Led Engagement
- Work closely with Customer Support as the
primary customer interaction channel
.
- Monitor support signals, trends, and escalations to identify adoption blockers or churn risks.

📌 Customer Success Manager, Commercial (Bangalore Urban)
🏢 Multiplier
📍 Bangalore Urban