Job Overview:
- The Product Success Analyst (PSA) is responsible for ensuring that customers/internal teams realise ongoing value from the company's products and in-house-developed tools.
- This role owns the relationship post-onboarding - driving adoption, coordinating rollouts of new internal automation tools, resolving issues, and identifying opportunities to improve efficiency and satisfaction for the accounts and teams they support.

Key Responsibilities:
- Coordinates the end-to-end rollout of new in-house-developed tools to receiving teams, including scheduling, pilot testing, training, and adoption tracking.
- Defines and tracks success metrics (e.g., cycle time, quality, and efficiency) for new tools and processes in partnership with process owners.
- Builds and maintains strong relationships with assigned customers or internal stakeholder teams, acting as their primary point of contact.
- Monitors customer/team health and proactively identifies risks to satisfaction, adoption, or retention.
- Runs regular check-ins and business reviews to gather feedback, share updates,



and surface opportunities for improvement.
- Maintains issue-tracking logs for open items raised during rollouts or ongoing use, and drives them to resolution with the relevant teams.
- Collaborates with product, development, and support teams to relay customer/team feedback and influence the roadmap.
- Prepares and delivers training materials, user guides, and communications to support the adoption of new tools or processes.
- Tracks and reports on customer/team satisfaction, adoption rates, and other success metrics to leadership.
- Manages the company's AI tools and applications used across the office — including access/licensing, usage guidelines, troubleshooting, and evaluating recent AI tools for adoption.

Required:
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience, with a minimum of 5 Years of experience in BPO/staffing
- Six Sigma/

📌 Product Success Analyst (Noida)
🏢 Cynet India
📍 Noida