Job title: Patient Engagement Officer

Soft skills:
1. Multitasking skills
2. Excellent customer service
3. Detail oriented
4. Accountability
5. Team player
6. Willingness to listen and learn

Technical skills:
1. Multilingual - English
2. Google suite (Spreadsheets)
3. Typing experience
4. Highly effective communication skills in English
5. Analytical skills for good decision making

Educational qualification:
Graduate or equivalent

Past experience:
Prior experience as a Patient Engagement Officer (PEO) or in a similar call process is preferred.

Job overview:
This profile is responsible for engaging the customers with the practice. Responsible for day to day activities of recalling a patient, reminding them of their appointments, keeping a close contact for their appointment completion and also managing the patient’s information in the CRM.

Roles & responsibilities:
1.



Working on multiple applications for gathering customer’s information

2. Scheduling appointment

3. Updating the demographic information of the customer in the software

4. Reminding about the appointment

5. Incoming call management

6. FAX management

7. Message management

8. Tracking the patient’s appointment until completion - Recalling the No Shows and Cancel

9. Managing the Customer Relationship Management Software

10. Being engaged in other operational activities

11. US shift hours

Job Type: Full-time

Advantages:
- Work from home

Application Question(s):
- Do you have prior experience as a Patient Engagement Officer or in an Ayurveda/healthcare setting?
- Current CTC
- Expected CTC
- How soon can you join us?

Work Location: Remote

📌 Patient Engagement Officer (India)
🏢 the Saffron Solution
📍 India