About us:

We are looking for a proactive and technically solid IT Administrator to manage and support our IT infrastructure across our technology, BPO, back-office, analytics, accounting, and business operations. The ideal candidate will have hands-on expertise in hardware, networking, system administration, cloud technologies, cybersecurity, and end-user support, with the ability to ensure uninterrupted IT support in a fast-paced, multi-process environment.

Key Roles & Responsibilities

1. IT Infrastructure & Network Administration
- Design, configure, implement, maintain, and monitor the organization's IT and network infrastructure.
- Manage routers, switches, firewalls, LAN/WAN, Wi-Fi, VPNs, and related networking equipment.
- Monitor network and server performance and proactively identify potential issues.
- Troubleshoot network connectivity, system, hardware, and infrastructure-related problems.
- Ensure maximum uptime and availability of critical IT infrastructure.
- Maintain network documentation, configurations, system details, and infrastructure records.




- Coordinate with Internet Service Providers and external IT vendors for connectivity and infrastructure-related issues.
- Plan and support IT infrastructure requirements for new teams, processes, and office expansions.

2. BPO & Operations IT Support
- Provide end-to-end IT support to BPO, customer service, back-office, and operations teams.
- Ensure smooth functioning of BPO workstations, desktops, laptops, headsets, printers, scanners, and other operational equipment.
- Support and troubleshoot CRM, dialer/telephony systems, call-recording systems, productivity applications, and process-specific software.
- Monitor internet connectivity, network performance, and system availability across BPO operations.
- Resolve technical issues that may impact agent productivity, customer service operations, or client deliverables.
- Work closely with Operations and Team Leaders to identify recurring technical issu

📌 IT Administrator (Rourkela)
🏢 Venturesathi Global
📍 Rourkela