Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch
- 140+ years serving healthcare
- Over 14,000 teammates worldwide
- Serving healthcare partners in 80 countries
- Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
- 40+ distribution centers
- Portfolio of 300 propriety and branded product offerings
- 1,000 branded medical product suppliers
- 4,000 healthcare partners served

Job Description

Essential Job Functions

RESPONSIBILITIES




- Provide production support for Automation Anywhere A360 bots by monitoring scheduled executions, investigating failures, and ensuring timely resolution of incidents in accordance with established SLAs.
- Troubleshoot bot failures by analyzing execution logs, identifying root causes, implementing corrective actions, and documenting preventive measures.
- Monitor Automation Anywhere Control Room, Bot Runners, Device Pools, Credential Vault, and workload queues to ensure optimal system performance and availability.
- Coordinate with development, infrastructure, application support, and business teams to resolve production issues and support automation deployments.
- Support code promotions, hotfix deployments, smoke testing, and post-deployment validation across Development, UAT, and Production environments.
- Create and maintain operational documentation including Standard Operating Procedures (SOPs), Runbooks, Knowledge Base articles, and Root Cause Analysis (RCA) docume

📌 Technical Support Engineer (Pune)
🏢 Owens & Minor
📍 Pune