Job Description

:

Education Qualification :
Any Graduate

Certification :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201

Skills required are :
Proactive monitoring, investigation and resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or KB for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
Process:
- Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly,



as per the defined process.
- Prepare a detailed shift handover report for the next shift engineer
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Server Administration
- Install Windows Server OS with guidance
- Configure basic network settings (IP address, subnet mask, gateway)
- Add and remove server roles using Server Manager
- Create basic user accounts in AD Users and Computers
- Perform basic file and folder permission assignments

VMware, HyperV
- Identify differences between Type 1 and Type 2 hypervisors
- Understand basic VM components (CPU, memory, storage, network)
- Know the concept of VM snapshots and templates

HCI
- Understand the integration of compute, storage, and networking in HCI
- Know basic concepts of software-defined storage and networking

MS Azure
- Understand cloud computing concepts and service models (IaaS,

📌 Administrator - Wintel & Virtualization () (Bengaluru)
🏢 Microland
📍 Bengaluru