Customer Care Executive – Delhi
Company: Farmerr.in
Location: Pitampura, Delhi
Employment Type: Full-time
Experience: 1–2 years
Qualification: 12th Pass / Graduate
About Farmerr
Farmerr.in is a premium online flower and gifting brand creating beautiful floral arrangements, bouquets, and gifts for birthdays, anniversaries, celebrations, corporate gifting, and special occasions. We focus on delivering a seamless and delightful customer experience through fresh products, reliable delivery, and responsive customer support.
Role: Customer Care Executive
We are looking for a Customer Care Executive to join our Delhi team. The ideal candidate should be confident speaking with customers, have excellent communication skills in Hindi and English, and preferably have experience in e-commerce, online retail, food/grocery delivery, gifting, or a similar customer-facing setting.
This is a hands-on role where you will interact with customers, understand their concerns, coordinate with internal teams, and ensure that every customer receives a smooth and positive experience.
Key Responsibilities
- Handle customer queries through phone, WhatsApp, chat, and other customer-support channels.
- Assist customers with order-related queries, delivery updates, product information, modifications, cancellations, and complaints.
- Coordinate closely with the delivery, operations, florist, and sales teams to resolve customer issues quickly.
- Handle urgent and time-sensitive delivery situations with patience and ownership.
- Understand customer concerns and provide appropriate solutions while following company policies.
- Follow up on unresolved customer complaints until closure.
- Maintain accurate records of customer interactions, orders, complaints, and resolutions.
- Communicate proactively with customers regarding delivery delays, substitutions, order changes, or other operational issues.
- Handle difficult or unhappy customers professionally and work towards a satisfactory resol
📌 Customer Service Executive (Delhi)
🏢 FARMERR
📍 Delhi